Política de envío
Shipping Policies
1. Order Processing
• All orders are processed within 1 to 3 business days after payment confirmation.
• Orders placed during weekends or public holidays will be processed the following business day.
2. Shipping Methods and Delivery Times
• Shipping methods may vary depending on the customer’s location and service availability.
• Estimated delivery times are as follows:
- Spain: 1 to 3 business days
- European Union: 4 to 10 business days
- Rest of the world: 7 to 10 business days
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Remote or hard-to-reach areas (such as rural areas, islands, or locations with limited logistics coverage): 10 to 15 business days
• Shipping costs will be calculated and shown during the checkout process.
3. Shipping Address
• Customers are responsible for providing a complete and accurate shipping address when placing an order.
• We are not responsible for delays or losses caused by incorrect or incomplete addresses provided by the customer.
• If a package is returned to sender due to an incorrect address, absence of the recipient, or failure to collect the parcel, the customer will need to pay the shipping fee again for the package to be resent.
• If a refund is requested, only the product price will be refunded, not the shipping fees already paid.
4. Shipment Tracking
• Once the order has been shipped, a tracking number will be provided. This can be used to check the status of your shipment.
• It is the customer’s responsibility to provide a correct and valid email address for communication. We are not responsible for any issues if an incorrect or invalid email address is provided.
5. International Shipping
• We offer international shipping to most countries, subject to availability and customs regulations.
• The customer is responsible for any customs duties, taxes, or fees applicable in the destination country.
Shipping Outside the European Union
Orders shipped to countries outside the European Union may be subject to taxes, duties, customs fees, or other import charges, in accordance with the regulations in force in the destination country.
These charges are not included in the order price or shipping costs and are the sole responsibility of the customer, who must pay them when applicable.
Any communication regarding taxes, duties, or customs procedures will be sent to the email address provided when placing the order. Therefore, it is the customer’s responsibility to provide a valid email address and ensure that they have access to it.
In the event of non-payment of import charges, refusal of the package, or return of the order for this reason, the shipping costs initially paid will not be refundable. Likewise, any additional costs incurred as a result of returning the package will be borne by the customer and may be deducted from the amount to be refunded, where applicable.
Please read and take this information into account before making your purchase. By completing your order, you accept these shipping conditions.
6. Lost or Damaged Items
• In case a package is lost in transit or arrives damaged, please contact us as soon as possible so we can assist you in resolving the issue.
7. Shipping Delays
• Although we work with reliable shipping partners and make every effort to ensure timely deliveries, delays may occur due to factors beyond our control, such as adverse weather conditions, logistical issues, customs inspections, or exceptional circumstances.
• We appreciate your understanding in case of any delays, and we assure you that we will do everything possible to keep you informed and assist you throughout the process.
8. Contact
• If you have any questions or concerns related to shipping, please feel free to reach out to us through our customer support channels: